Terms

Who we are

Ghaneva LTD, a company registered in England and Wales, trading as Ghaneva Homes. In these terms "we", "us" and "our" mean Ghaneva LTD, and "you" means the person making the booking. You can reach us by WhatsApp, by telephone or by email, and our contact details are in the footer of every page.

What these terms cover

These terms apply to your booking and your stay in one of our homes.

Bookings are taken through a booking platform provided by Guesty, and that platform has its own terms covering your use of their software. Those terms are about the website. These terms are about your stay, and they govern the accommodation you are buying from us.

Making a booking

Your booking is confirmed when we send you a confirmation, not when you submit a request. Until then there is no contract between us, and dates are not held.

You must be at least 18 to book. The person booking is responsible for everyone in the party and must be one of the people staying. Please book the correct number of guests: occupancy limits are a safety and insurance matter, not a formality, and we may refuse entry or end a stay if materially more people are present.

Prices and payment

The price for your dates is shown before you pay and includes any cleaning or service charge. Prices vary by date and by length of stay, which is why no price is quoted anywhere on this website.

Payment is taken through the booking platform. We do not see or store your card details.

If you cancel

Our cancellation terms are set out in full on the cancellation page, and shown again before you pay.

Your statutory position, stated plainly: the usual 14 day right to change your mind about something bought online does not apply to holiday accommodation booked for specific dates. That is the law, under regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. It is not us removing a right you would otherwise have, and our cancellation terms are what we offer instead.

If we cancel

We will not cancel your booking except where we have to, for example if the property becomes unsafe or unavailable through no fault of yours. If that happens you will receive a full refund of everything you have paid.

If we cancel within 14 days of your arrival we will also help you find comparable accommodation, and where our cancellation causes you reasonable additional costs we will discuss covering them. Nothing in these terms limits your rights where we are at fault.

Arriving and leaving

Check-in and check-out times are shown on each home's page and confirmed with your booking. They are not the same at every property.

The full address and access details are sent once a booking is confirmed, which is normal for short lets and protects the property between stays. Please keep them to your party.

House rules

Each home has its own rules, shown on its page and confirmed with your booking. Across our homes they include:

• No pets
• No smoking
• No parties or events
• Quiet time between 22:00 and 08:00
• Suitable for children aged 2 to 12, and for infants under 2
• Please treat our home with respect
• Please return the visitor parking permit if used
• Please turn off the TV and lights on departure
• Please ensure windows and doors are locked on departure
• Please be mindful of our neighbours
• Not suitable for children under 12, or for infants
• Please treat our home as you would your own
• Please be mindful and respectful of our neighbours
• Please leave the bed linen and the rubbish for our cleaners
• Please take care of the kitchen and bathroom surfaces, which scratch. Chopping boards are provided

These are residential homes in residential streets. Please treat them as you would your own and be considerate of neighbours.

Damage, and charges for breaking the rules

You are responsible for the home during your stay and for damage beyond fair wear and tear caused by your party. Accidents happen and we would far rather be told than find out later. We will always tell you what we are charging for and why, with evidence, before anything is taken.

Where a rule is broken we may charge the cost of putting it right:

• Smoking inside: £250
• Parties: £500

These figures are a genuine estimate of what these things cost us, not a penalty. Smoking indoors means specialist cleaning of soft furnishings, curtains and bedding, and the loss of the following night where the home cannot be re-let. A party means additional cleaning, waste removal, and the cost of dealing with complaints. Where our actual costs are lower we will charge the lower amount.

Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill.

We do not exclude or limit our liability in any way where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud, and for your rights under the Consumer Rights Act 2015, including that the accommodation is as described and that our services are carried out with reasonable care and skill.

We are not responsible for loss that was not foreseeable, or for losses arising from use of a home for a business purpose. Please do not leave valuables unattended: we are not responsible for belongings left behind, though we will always try to return them.

If something goes wrong

Tell us as soon as possible, while you are still in the home if you can. Almost anything can be fixed while you are there and very little can be fixed once you have gone home. We aim to reply to any message within an hour.

If you are not satisfied with our response, write to us and we will give you a final answer in writing.

Your personal information

We use your information to take and manage your booking. Our privacy policy explains what we hold, why we hold it, and your rights under UK data protection law.

Law

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts. If any part of these terms is found to be unenforceable, the rest continues to apply.